Product availability is shown on each applicable product page. Delivery and fulfillment times may vary depending on whether an order is being shipped or picked up locally.
Shipping Time
Products shown as in stock generally ship within 3-5 business days after cleared payment, unless a different timeframe is stated on the product page or order confirmation. Orders may ship sooner whenever possible.
Products identified as delayed, pre-order, special-order, or awaiting inventory may require additional time. Estimated availability dates are provided when available but may change due to manufacturer, distributor, carrier, market, or other delays outside JUYOU Finds' reasonable control.
Shipping Carriers
JUYOU Finds selects the carrier and shipping service based on the value, weight, destination, product type, and security requirements of the shipment. We may use UPS, USPS, FedEx, or another reputable carrier or secured transportation provider.
Applicable shipping charges and taxes, if any, will be disclosed during checkout or otherwise before completion of the transaction.
Fully Insured Shipments
JUYOU Finds fully insures all shipments while in transit for the applicable shipment value, subject to the terms, conditions, requirements, and exclusions of the applicable insurance policy and carrier.
Signature confirmation may be required depending on the value, destination, or nature of the shipment.
If a package is lost or damaged while in transit, JUYOU Finds will work directly with the applicable carrier and insurance provider to investigate the shipment and pursue the applicable claim.
Customers agree to reasonably cooperate with any carrier or insurance investigation and may be required to provide photographs, statements, identification, packaging materials, or other documentation reasonably required to process a claim.
Important - Do Not Waive Signature or Change Delivery Instructions
For your protection and ours, customers should not waive a signature requirement, authorize unattended delivery, redirect a shipment, change the delivery address, request delivery to another person or location, or otherwise modify the original delivery instructions without first receiving authorization from JUYOU Finds.
If the customer independently instructs the carrier to:
- waive a required signature;
- leave the package unattended;
- redirect the package to another address;
- deliver the package to a neighbor, building employee, mailroom, third-party location, or other person;
- hold or redirect the package at an alternate location; or
- otherwise change the original delivery instructions.
JUYOU Finds' shipping insurance may no longer cover the shipment, and JUYOU Finds may not be responsible for loss, theft, misdelivery, or non-receipt resulting from those customer-requested changes, to the fullest extent permitted by applicable law and the applicable insurance policy.
A customer-authorized waiver of signature, unattended-delivery request, delivery redirect, or similar carrier instruction may constitute authorization by the customer for the carrier to complete delivery according to those modified instructions.
Lost, Damaged, or Missing Packages
If a shipment is lost or damaged while in transit, JUYOU Finds will initiate or assist with the appropriate carrier and insurance investigation.
Once a claim is opened, JUYOU Finds reserves the right, subject to applicable law and the outcome of the investigation, to replace the products, reship the order, or issue an appropriate refund.
Insurance and carrier investigations may require time to complete. JUYOU Finds may, at its discretion, resolve a claim before the carrier or insurance investigation has concluded but is not obligated to do so.
Delivered Packages
JUYOU Finds' responsibility for transit loss and applicable transit insurance generally ends once the carrier confirms successful delivery to the shipping address or authorized recipient, subject to the applicable insurance policy, carrier terms, and applicable law.
If tracking shows a package as delivered but you cannot locate it, or if a package appears damaged, opened, or tampered with, you must contact JUYOU Finds promptly, preferably within two (2) business days, so that we can investigate and preserve any available carrier or insurance claim.
Customers are responsible for providing a complete and accurate shipping address and for maintaining a reasonably secure location for receipt of valuable shipments.
JUYOU Finds LLC
149 Commonwealth Dr, Suite 1049, Menlo Park, CA 94025
info@juyoufinds.com | +1 (408) 639-5793 | www.juyoufinds.com
Last updated: August 15, 2026. This policy should be read together with JUYOU Finds' Terms of Use & Conditions of Sale.
